Your order may be delayed for the following reasons:

- The product has been delayed from our supplier

To offer you highly competitive prices, we source our products from a wide range of domestic and international suppliers. However, there are instances where a shipment may be delayed due to customs clearance or transportation issues, resulting in the product not being available in our warehouses as anticipated. In such cases, we will contact you to ask whether you would like us to deliver your order without this product.

The product will be shipped to you as soon as it arrives at our warehouses.

- The product you ordered has been discontinued and is no longer available.

Among the more than 620,000 products listed in our online store, there are rare instances where a supplier may suddenly and unexpectedly announce the discontinuation of a product. In such cases, a representative from our company will contact you immediately to provide you with alternative options.

- In periods of extreme weather or strikes, and in any event of force majeure, which could affect the transport and delivery of your order.

- If it is impossible to telephone and / or via e-mail (e-mail) contact you (if a problem occurs on your order, or in connection with the product or in connection with the payment ) because eg . information you entered in the members field is not properly updated.

A product is missing from my order

If a product is missing from your order, please call us at +30 2610 22 41 22, and we will immediately resolve the issue.

- If the mistake is ours, we take full responsibility and will ship the missing item to you as quickly as possible at no additional cost.

- If the missing product is currently unavailable in our warehouses, we will inform you of the expected availability and whether there will be any potential shipping charges.

Please call us at +30 2610 22 41 22 or contact us via  the website's contact form.